Questions, answered
Products, ordering, pre-orders, testing and shipping. Can't find it? Ask the team.
Renuvia Labs provides research-grade peptide compounds and blends intended for laboratory and qualified research use. Our catalog includes individual peptides as well as combination blends.
No. All Renuvia Labs products are sold strictly for research, laboratory, and educational purposes. They are not intended for human consumption, veterinary use, or any therapeutic application.
You can browse our products through the Shop page, add items to your cart, and proceed through our checkout process. If you have questions about a specific product, please contact our support team.
No payment is collected when you reserve a pre-order and your price is locked at reservation. When your lot is ready, we email a payment invitation that lists the accepted payment methods and the payment window. Contact support with any payment questions.
No. Renuvia Labs has no coupon codes, and codes listed on third-party coupon sites are not valid. The current offers are built into the site: a first-order discount earned by joining the Renuvia email list (shown at checkout when it is active), volume pricing that starts at 2 vials of the same product, free U.S. shipping on orders of $150 or more, and Renuvia Credit earned on purchases. Qualified laboratories and businesses can request wholesale pricing through the Wholesale page. Codes from other vendors, including vendors that have closed, do not apply here.
Yes, any time before payment is requested. Reply to your reservation email or write to support@renuviaus.com with your REN-PO reservation number. Nothing is charged at reservation, so there is nothing to refund.
Orders are typically processed within 1-3 business days, and transit time depends on your location within the United States. You receive tracking by email when your order ships.
Free U.S. shipping on orders of $150 or more; $8.95 flat rate below that. The rate is shown in your cart.
Not yet. Renuvia Labs ships within the United States only. Most countries treat research peptides as medicines at the border and require an import permit or prescription, so we are opening other countries carefully rather than shipping parcels that may be refused. Research institutions outside the U.S. can enquire through our wholesale program. If you are a visitor from another country, you can leave your country and email on the checkout page and we will let you know if shipping opens there.
Yes. Each lot is tested and its Certificate of Analysis is published in the COA Library as results are received, linked from the product page. Until the report for a lot is published, the product page shows "Batch report pending" rather than an unverified purity figure.
The laboratory and test method for each lot are named on the Quality page and in the COA Library once the testing order for that lot is confirmed. Until a report exists, the product page shows "Batch report pending" and no purity figure.
Storage information is printed on each label and listed on the product page where available. Refer to individual product pages for detailed storage recommendations.
Yes. Approved business accounts (research laboratories, institutions, biotech companies and suppliers or resellers serving research buyers) get tiered wholesale pricing from a $500 opening order, with at least 5 vials per product. Apply on our Wholesale page at renuviaus.com/wholesale.
Apply on our Wholesale page (renuviaus.com/wholesale) with your business details, intended research use, products and estimated volume. Applications are usually reviewed within two to three business days, and approved accounts order through a private wholesale portal.
Our return policy details are available on our Returns page. Due to the nature of our products, return eligibility may vary. Please review the full policy or contact support for specific questions.
Renuvia Labs sells exclusively to qualified researchers, educational institutions, and licensed laboratories. All purchasers must agree to our Research Use Policy before completing an order.
Renuvia Labs is based in Dallas, Texas. Email support@renuviaus.com and a member of the team replies Monday to Friday, 9am to 5pm Central. Support is by email. Renuvia Labs is a brand of Texas Health Support LLC.
No. Renuvia Labs is an independent company. We are not a successor to any closed vendor, did not acquire anyone's inventory or customer data, cannot help with another vendor's orders, and do not honor codes from other vendors.
renuviaus.com is our only website. Our official social accounts are instagram.com/renuvia.labs and facebook.com/renuvia.labs. We never ask for payment outside the secure link sent for your order. If you see anything else claiming to be Renuvia Labs, report it to support@renuviaus.com.