Updated September 2026

Privacy Policy

Last updated: October 30, 2026

Renuvia Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website renuviaus.com and use our services.

Information We Collect

We may collect information you provide directly, including:

Name and contact information when you create an account, reserve a pre-order or place an order
For pre-order reservations: your name, email, phone number, shipping address, the items and quantities you reserve, and the prices at the time you reserved. No payment details are collected when you reserve.
Payment information, when payment is requested, processed through our payment method or provider
Shipping and billing addresses
Communications you send to us
Information submitted through forms on our website

How We Use Your Information

To process and fulfill your orders
To communicate with you about your account or orders
To improve our website and services
To comply with legal obligations
To send marketing communications if you have opted in

Marketing Choices

Email and text-message marketing are separate, optional choices, never pre-selected, and never required to reserve or order. We record each choice with the date, the wording you agreed to and where it was made. Messages about your own reservation or order (confirmations, payment requests, shipping updates) are sent regardless of these choices.

Signing up for our newsletter records your consent to receive Renuvia emails about new products, availability updates, research content and select offers.
If you enter your email at checkout and don't finish your reservation, we may send up to two reminders about that cart; the second may include a one-time discount code. Each has an unsubscribe link.
We only send promotional text messages to numbers that opted in. A phone number provided for an order is not used for marketing texts unless you separately opt in.
You can opt out at any time by using the unsubscribe link in an email, replying STOP to a text, or emailing support@renuviaus.com.

Service Providers

We use service providers to run the website and our operations, such as website hosting, our database and account system, email delivery, and, where enabled, website analytics. They process information only to provide those services to us. We use Trustpilot to invite customers to review their order after it ships; Trustpilot receives your name, email address and order number for this purpose and sends the invitation under its own privacy policy. We do not sell your personal information.

Cookies and Analytics

The site stores your cart, theme preference and sign-in session in your browser. Where analytics is enabled, we measure page views and store interactions (such as viewing products, adding to cart and reserving) to understand how the site is used and improve it.

Your Choices and Requests

You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, by emailingsupport@renuviaus.com. We keep reservation and order records as long as needed to fulfil orders, provide support and meet legal, tax and accounting obligations.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Contact

If you have questions about this Privacy Policy, please contact us at support@renuviaus.com.