Shipping Policy
Shipping Policy
Renuvia Labs is committed to delivering your research compounds safely and efficiently. Below you will find information about our shipping processes.
Processing Times
Orders are typically processed within 1-3 business days. Processing times may vary during high-volume periods. You will receive a confirmation email with tracking information once your order ships.
Shipping Rates
Free U.S. shipping on orders of $150 or more. Orders below that ship at a $8.95 flat rate. Standard shipping only; the rate is shown in your cart before you reserve or check out.
Temperature-Sensitive Products
Certain products may require temperature-controlled shipping. Where applicable, we use appropriate packaging materials to help maintain product integrity during transit.
Order Protection
At checkout you can add Order Protection for a small flat fee. It is Renuvia's own guarantee, not an insurance policy: if a covered order is lost in transit, stolen after the carrier marks it delivered, or damaged on arrival, we replace it or refund it ourselves, with no carrier claim on your side.
To claim, email support@renuviaus.com within 30 days of the expected delivery date with your order number and, for damage, a photo. Order Protection does not cover orders refused at delivery, an address entered incorrectly at checkout, or shipments to freight forwarders. Orders without Order Protection are still handled under the carrier's process and our returns policy.
Shipping Area
Renuvia Labs ships within the United States only. Most countries treat research peptides as medicines at the border and require an import permit or a prescription, and customs may refuse or seize a parcel regardless of its "research use only" labelling. We are opening other countries carefully rather than shipping orders that may not arrive.
Research institutions outside the U.S. may enquire through our wholesale program; we will need the import documentation your country requires. Orders placed to a U.S. freight-forwarding address are shipped to that U.S. address only: onward international shipping is arranged by the customer, at the customer's risk, and is outside our refund policy.