How Pre-Orders Work
Reserve today, pay nothing now. We contact you when your order is ready, with your items and prices already saved.
- Step 1 · Today
Reserve your products
Add products to your cart and complete the short pre-order form. You get a reservation number (REN-PO-…) straight away.
- Step 2 · Today
No payment is collected
We never ask for card or bank details when you reserve. Your reservation saves your exact items, quantities and the prices shown when you reserved.
- Step 3 · Estimated
Availability in approximately 2–4 weeks
We prepare your order as inventory arrives. You can see the status of your reservation at any time from your account or your confirmation link.
- Step 4 · When ready
We contact you
You receive an email that your order is ready, with the total and a secure link to complete payment. Your cart is already saved, so there is nothing to rebuild.
- Step 5 · Then
Complete payment
Payment is requested only at this point, with a clear deadline shown in the email. Reminders are sent only after that request, never while you are waiting.
- Step 6 · Finally
We ship your order
Once payment is confirmed we process and ship your order and email you along the way.
Pre-order questions
Do I pay anything when I reserve?
No. No payment is collected when you reserve, and we never ask for card or bank details on the pre-order form.
Will the price change before I pay?
Your reservation records the exact items, quantities and prices shown when you reserved, and those are the prices in your payment request.
How long until my order is ready?
Estimated availability is approximately 2–4 weeks from reservation. We email you as soon as your order is ready for payment.
Can I change or cancel a reservation?
Yes. Nothing has been charged, so just reply to your confirmation email or contact support@renuviaus.com with your reservation number.
Do I need an account?
No. You can reserve as a guest. If you create an account with the same email address and confirm it, your reservations appear in your account.
Will you send me marketing emails or texts?
Only if you tick the separate, optional boxes. Order emails about your reservation are sent either way; promotional messages are never switched on for you.